APSS is the most dependable, professional provider of financial service equipment installation, transport and maintenance in Australia. An established business drawing on many years of experience, we aim to provide complete ATM and financial service equipment solutions throughout Australia.

Ubiquitous in the retail and service industries, Automatic Teller Machines (ATMs) are an important part of banking infrastructure. Business-to-Business operations depend on high uptime and thus require fast repairs and regular maintenance of equipment. We aim to provide excellent service in both of these focus areas, providing complete solutions for a broad range of clients.

The convenience offered by ATM and B2B financial service equipment wouldn’t be possible without regular maintenance and care from businesses such as ours. APSS recognises the importance of fast, efficient service, as customers and businesses alike depend on the convenience offered by ATMs and financial service equipment. It is therefore our mission to provide the best possible service in the most timely and professional manner possible.

Our Functions
We provide installation and maintenance of  ATMs and other banking equipment for service providers, such as banks, credit unions and retail ATM deployers. Most of these organisations outsource the servicing and maintenance of their ATM network and financial service equipment to technical support providers such as us. We offer a distinct advantage in that we handle installation, maintenance and transport. Rather than having to go through several different channels and the associated headaches, you can rely on a complete solution thanks to APSS.

Handling pick up and delivery of your ATM or other piece of financial electronics, a member of our installation team will get your equipment up and running. Our friendly, qualified technicians will handle all of the electronic and digital networking procedures that come with your pieces of equipment, providing your business with a ready-to-go ‘turnkey’ solution that you can start using immediately. Where applicable, we aim to ensure that your machines are seamlessly integrated into your existing financial data infrastructure.

In order to maintain your network of ATMs nation-wide, we work round the clock to provide repairs and maintenance for all of your installed units. We know that things can sometimes go wrong, and to maximise uptime our qualified technicians are quickly deployed to get your ATM or financial service equipment up and working again. We also perform routine maintenance, such as software upgrades, to ensure that the security and convenience of the network is never compromised. Here at APSS, we pride ourselves on consistently keeping our service network broad yet focused, giving our clients total peace of mind.

Logistic Solutions
Thanks to our multiple warehouses and specialised transit vehicles, we can provide transportation of your financial service equipment from your vendor to you. Due to the size of ATM machines, it can be a hassle to hire a commercial courier to transport them. Many ATMs include fragile components that may risk damage prior to assembly. We have vehicles that are suitable for this task, such as our high-roof vans with mounted 500 kg-rated tailgate lifters, which can transport full-sized ATM equipment nation-wide. In addition, we have accounts with several major freight companies, enabling quick, efficient distribution of replacement parts nationwide.

Our Team
APSS is a nationally focused business. Our employees and contractors provide servicing, administration and a Help Desk service, operating 7 days a week.

To achieve Australia-wide coverage, we maintain a trusted network of 150 contractors, corresponding to our service areas. Skilled and experienced, our technicians form the backbone of our operations carrying out installations and maintenance on a daily basis.

We’re the only fully integrated ATM and financial equipment service provider in our industry. What that means is we provide not just maintenance, but installation and logistics too. This greatly simplifies the operations of your ATM distribution and service network, as we can provide all these essential services in the one place. If you select APSS, you can reap the benefits of a constantly online financial network – your customers and associated business relationships will too.

Our core advantage lies in our dedication to our work. We currently service approximately 6% of the total ATM installed base in Australia, which amounts to around 1500 machines. Some of these are in the most remote and challenging of sites. Our Mission Statement says it all – we aim to become the only true national ATM and financial equipment service and installation company in Australia, exceeding our customers expectations every time.